🛡 10-Year Guarantee
💳 0% Finance Available
🏠 Founder-led. Nationally focused.
🛡 10-Year Guarantee
💳 0% Finance Available
🏠 Founder-led. Nationally focused.
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Most water softeners require a nearby electrical supply to power the control system. During your free home survey, we’ll check the available power supply and confirm whether anything else is needed before installation.
Most installations are completed in a few hours. The exact time depends on your home, plumbing layout and where the softener is installed. We’ll explain what’s involved during your free home survey, so there are no surprises on installation day.
Often, yes — but it depends on the model, your plumbing layout and the available space. During your free home survey, we identify the best location for the softener and confirm exactly what will fit before you commit.
That’s not necessarily a problem. Most softeners need a suitable drain connection for connection, and we’ll assess your options during the home survey. Where required, we can discuss the appropriate drainage solution as part of the installation.
Yes. With our 0% finance option, you pay no interest on the amount financed, provided you meet the terms of the finance agreement.
For example, a £1,695 installation could be financed at £47.08 per month over 36 months. Your exact monthly payment, term and eligibility will be confirmed during your finance application.
Not necessarily. Finance is subject to eligibility, status and the lending criteria of the finance provider. Not every application will be approved, and the finance provider may offer different options depending on your individual circumstances.
Applying for finance is quick and straightforward. When you choose the finance option, you’ll complete a secure online application with some personal and financial information.
The application usually takes just a few minutes. You’ll receive a decision online and, if approved, you’ll be asked to review and electronically sign your finance agreement before your installation is arranged.
There isn’t a specific credit score that guarantees approval.
Your application will be assessed by the finance provider using information from your application and relevant credit reference agencies. Approval depends on your individual circumstances and the provider’s lending criteria.
A finance application may involve a credit search, which could be recorded on your credit file.
The type of search and how it may affect your credit file will depend on the finance provider and the stage of your application. You’ll be told about any credit search before you submit your application.
Don’t worry — being declined for finance doesn’t necessarily mean you can’t purchase a Pure Aqua system.
You can still choose to pay for your installation outright. Depending on the finance provider and your circumstances, alternative finance options may also be available, although these are not guaranteed.
Your first monthly payment will normally be taken after your finance agreement has started and your installation has been completed or delivered, depending on the terms of your agreement.
Your exact first payment date and repayment schedule will be confirmed in your finance agreement.
Yes, you may be able to make overpayments or settle your finance early, subject to the terms of your finance agreement.
If you want to settle your finance before the end of the agreed term, contact your finance provider to request a settlement figure. They’ll confirm the amount required and explain the process.
Absolutely. If you prefer not to use finance, you can pay for your Pure Aqua system outright.
Our standard payment arrangement is 50% when you sign up and 50% on completion. If you would prefer to pay the full amount upfront, please speak to our team.
Yes, we accept credit and debit card payments, subject to the card types we support at the time of payment.
There is currently no additional card payment surcharge.
Each scheduled delivery includes your Purer Aqua salt delivered to your home, topping up your softener, removal of the empty packaging and a quick visual check of the system. It’s designed to keep your softener supplied without you having to buy, carry or store heavy bags of salt.
Yes. Purer Aqua uses high-purity Grade A PDV (Pure Dried Vacuum) salt, specifically manufactured for use in water softeners.
You choose the delivery frequency that suits your household: every 6, 8 or 12 weeks. You can change your frequency at any time through your customer portal.
No problem. You can change your delivery frequency through your customer portal, or contact us if you need an additional delivery.
Each scheduled delivery includes your Purer Aqua salt delivered to your home, topping up your softener, removal of the empty packaging and a quick visual check of the system. It’s designed to keep your softener supplied without you having to buy, carry or store heavy bags of salt.
Yes. You can skip your next delivery or pause your subscription for up to 3 months through your customer portal. Resume whenever you’re ready.
Yes. You’re free to buy suitable Grade A PDV salt elsewhere. The Purer Aqua subscription is designed for convenience — we deliver the salt to your door, top up your softener, take away the empties and carry out a quick visual check of the system.
Just let us know. If your new home is within our service area, we’ll update your subscription so your salt deliveries can continue at your new address.
You can update your payment details securely through your customer portal. If you need any help, just contact us.
We’ll retry the payment up to three times over the following week. If it still doesn’t go through, we’ll contact you so we can get things sorted before your next deliveey.
Yes. There’s 30 days’ notice on our Standard, Light and Heavy plans, with no cancellation fee or minimum term. If you’re on Annual Prepay, we’ll refund the unused portion on a pro-rata basis.
No. The annual service is completely optional. Your water softener is designed to operate without mandatory annual servicing, but a regular check can help make sure everything continues to operate correctly and efficiently.
Your first annual service is normally due around 12 months after installation. If you choose the annual service, we’ll contact you when it’s approaching so you don’t have to remember.
Yes. You don’t need to decide at installation. You can add annual servicing later if you decide you’d like Purer Aqua to carry out a regular system check.
They’re separate services. Your salt subscription keeps your softener supplied with salt and includes regular delivery, top-up and a quick visual system check. The annual service is a more detailed inspection of the softener, including its resin, valve operation, settings and water pressure. You can choose either service independently.
If you notice a problem with your softener, you don’t need to wait for your annual service. Contact us and we’ll help identify the issue and arrange the appropriate support if needed. If the issue is covered by your guarantee, we’ll deal with it in accordance with the terms of your guarantee.
No. Our optional annual service is separate from your guarantee. You don’t have to take annual servicing simply to keep your Purer Aqua guarantee in place, subject to the terms and conditions of the guarantee.
Yes. Our 10-year guarantee covers both the water softener and our installation workmanship, subject to the terms and exclusions of the guarantee. That means you have one clear point of responsibility with Purer Aqua if something goes wrong.
A standard warranty is paid by the installer if there’s a claim. An insurance-backed guarantee is underwritten by a regulated insurer (Retramax), so the cover continues even if Pure Aqua exits the market.
That’s where the insurance-backed element provides additional reassurance. For eligible work, it is designed to provide protection if Purer Aqua is no longer able to honour its installation guarantee, subject to the insurance policy’s terms, conditions and exclusions.
No. Our optional annual service is separate from your guarantee. You don’t need to purchase annual servicing simply to keep your Purer Aqua guarantee in place, subject to the terms and conditions of the guarantee.
Yes, subject to the terms of the guarantee. If you sell your home, the remaining guarantee can transfer to the new homeowner. Contact us when you’re moving and we’ll explain what needs to be done.
Like any guarantee, there are some exclusions. These are set out clearly in our Guarantee terms so you know exactly where you stand before you buy.
Contact Purer Aqua first. We’ll discuss the issue with you, establish whether it’s covered and explain the next steps. If a visit is required, we’ll arrange it with you.