🛡 10-Year Guarantee
💳 0% Finance Available
🏠 Founder-led. Nationally focused.
🛡 10-Year Guarantee
💳 0% Finance Available
🏠 Founder-led. Nationally focused.
From your first booking to soft water in around three weeks — then we take care of your salt supply.
Book your free survey
Home survey & written quote
You decide
Installation
Soft water live
Salt delivered to your schedule
The survey is completely free and takes around 45 minutes. Once you book online or by phone, we’ll send confirmation by SMS and email. At the agreed time, a Purer Aqua surveyor will visit your home, test your water, assess the installation and talk you through the options that are suitable for your home. There’s no obligation and no decision to make on the day.
A hardness test on your kitchen tap takes around 90 seconds. You'll see your water-hardness reading and what it means for your home.
Based on your water hardness, household size, boiler and appliances, we'll show you an illustrative estimate of the potential annual costs associated with hard water in your home.
Where the softener fits, how the drain runs, what we change and what stays the same. No surprises on installation day.
Your written quote is emailed to you on the day or after the survey. No moving target. No obligation. Take your time and decide when you're ready.
Once you decide, we book your installation at a time that suits you — typically within 7–14 days, subject to availability. Where required, we handle the relevant water-regulations notification with your water company on your behalf, so there’s nothing extra for you to arrange.
On the agreed day, your installer arrives within your booked time slot. Most standard installations take around 2–3 hours. We dust-sheet the work area, isolate the supply, run the drain, fit the bypass valve and inlet/outlet hoses, pressure-test the installation, fill the softener with your first 25kg of salt, and commission the system.
We normally leave the cold kitchen drinking-water tap on the original mains supply, so you can continue to use unsoftened mains water for drinking and cooking. Once commissioned, you’ll have softened water throughout the rest of your home.
We isolate the mains cold supply at the stopcock, drain the run, and prepare for the cut-in.
The softener positions under the sink with a bypass valve, inlet and outlet hoses, and a drain connection. Most standard installations take around 2–3 hours.
We pressure-test the installation, add your first 25kg of Purer Aqua salt, test the softened-water flow and walk you through the controls.
What you’ll have after installation: softened water throughout your home, except the cold kitchen drinking-water tap, which remains on the original mains supply.
Delivered every 8 weeks on our standard plan, with payment by Direct Debit.
Skip a delivery, pause your subscription or change your delivery frequency whenever you need to.
Save 10% by paying annually. See our Salt Subscription page for full terms.
Your softener uses salt to regenerate its resin. We deliver Purer Aqua salt every 8 weeks, so you don’t have to remember when you’re running low. Your first three scheduled salt deliveries after installation are included in the installation price.
An optional annual service at £95/year includes a full system check, resin test, settings optimisation and any minor adjustments.
Annual servicing is recommended to keep your system performing at its best and identify any issues early.
No cold calls. No door-to-door sales. No pressure to decide on the day. No commission-based salespeople.