🛡 10-Year Guarantee
💳 0% Finance Available
🏠 Founder-led. Nationally focused.
🛡 10-Year Guarantee
💳 0% Finance Available
🏠 Founder-led. Nationally focused.
Every qualifying Purer Aqua installation includes our own written 10-year guarantee. Your documentation will explain what is covered, what is excluded, your responsibilities and how to contact us if a covered fault develops.
This is a company guarantee provided by Purer Aqua. It is not currently insurance-backed and is subject to the applicable terms and exclusions.
Every qualifying Purer Aqua installation includes our written 10-year company guarantee. It provides the cover outlined below, subject to the terms, exclusions and claims process in your guarantee documentation. That documentation is the definitive record of your cover.
Your installation is recorded and you receive written guarantee documentation explaining your protection and how to contact us if you need help.
If you experience a potential covered fault, contact Purer Aqua first. We’ll collect the relevant details and, where necessary, arrange an engineer’s assessment.
We’ll arrange the appropriate repair or replacement in accordance with the guarantee terms. Covered call-outs, parts and labour will be provided at no charge.
Your 10-year guarantee is provided directly by Purer Aqua and applies to qualifying installations. Your written guarantee documentation explains the cover, exclusions, customer responsibilities and claims process.
Call us on 01865 123 123 or email hello@pureraqua.com. Tell us what has happened and have your installation details available if possible.
We’ll discuss the issue with you and may ask for photographs or a short video. If an engineer’s assessment is needed, we’ll arrange a suitable appointment.
We’ll review the problem against your written guarantee and explain whether it is covered, along with what will happen next.
For a covered fault, we’ll arrange the appropriate repair or replacement in accordance with the guarantee terms. Covered call-outs, parts and labour are provided at no charge.
Purer Aqua Ltd
Company number: [COMPANY NUMBER]
Registered office: [REGISTERED ADDRESS]
The 10-year period begins when your qualifying installation is completed and commissioned. The applicable start date will appear in your guarantee documentation.
The guarantee applies to the qualifying domestic installation at the UK property recorded in your guarantee documentation.
It applies to eligible water softeners and associated components supplied and installed by Purer Aqua. Your installation documentation will confirm eligibility.
Use and maintain the system in accordance with the supplied instructions, use appropriate consumables, report potential faults promptly and obtain approval before allowing modifications or repairs.
The guarantee can be transferred to a new homeowner, subject to the transfer procedure and conditions in the complete guarantee terms.
This summary explains the essential details of the Purer Aqua guarantee. Please read the complete written terms for the full cover, exclusions and claims process.
Contact Purer Aqua with your name, installation address, guarantee reference and a description of the problem. Photographs or a short video may help us assess the issue.
Email: hello@pureraqua.com